We always try to provide the best customer experience and continuously try to improve further. But some factors are beyond our control and those things may create situations where a customer may have to place the request for refund.
Some examples of those situations are: mishandling of orders during shipping, wrong items delivered, quality issue of items, cancellation of orders before shipping etc.
In such cases customers have the liberty to cancel/return their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please raise the request through orders section in the dashboard.
Cancellation Requests received before the Order Shipping will be entertained only. Post shipping no cancellation request will be processed.
Refunds are not allowed for successfully delivered orders. In some cases we may allow certain refunds even after the order delivery subject to claims authenticity and approval from the team.
Refund will be done for all the cancelled orders as per the payment gateway time frames. Usually it takes 5-7 business days to reflect in your bank account.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of PAYTM payments refund will be made to the same account.